Course details

CompTIA A+ 220-1001: Resolving Problems

CompTIA A+ 220-1001: Resolving Problems


Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description

In any technological environment, problems are inevitable. In this course, learners will look at detailed approaches to resolving problems by examining the six-step troubleshooting methodology used to resolve problems with computer systems. Through these well-documented steps, you will learn: the impact of corporate policies, procedures, and impacts before implementing changes; how to identify problem steps, such as questioning the user and inquiring about environmental and infrastructure changes; how to conduct external or internal research, based on symptoms, and establishing a theory of probable cause; testing the theory of the likely cause of the problem and evaluating your test results. Next, learn how to establish a plan of action to resolve the problem and implement the solution; verify full system functionality and, if applicable, implement preventive measures; and best practices in how to document findings, actions, and outcomes. This course wraps up with an exercise assignment to identify, resolve, verify, and document computer problems, while considering policies, procedures, and impacts. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam.



Expected Duration (hours)
0.6

Lesson Objectives

CompTIA A+ 220-1001: Resolving Problems

  • recognize and consider corporate policies, procedures, and impacts before implementing changes
  • perform steps such as questioning the user and inquiring about environmental and infrastructure changes
  • conduct external or internal research based on symptoms
  • determine the next steps to resolve problem
  • establish a plan of action to resolve the problem and implement the solution
  • verify full system functionality and, if applicable, implement preventive measures
  • document findings, actions, and outcomes
  • identify, resolve, verify, and document computer problems, while considering policies, procedures, and impacts
  • Course Number:
    it_cscoao_26_enus

    Expertise Level
    Beginner