Course details

CompTIA A+ 220-1001: Troubleshooting

CompTIA A+ 220-1001: Troubleshooting


Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description

Computer peripherals and mobile devices have similar troubleshooting workflows. Knowing how devices should work and troubleshooting common problems—part of maintenance—are important when preparing for exam CompTIA A+ 220-1001. Through this course, learn to troubleshoot post beeps codes, basic input/output system (BIOS) time settings, and booting to an incorrect device; to resolve issues relating to power such as overheating, smoke, and a burning smell; to troubleshoot common hard drive issues such as read/write, slow performance, failure to book, drive not recognized, and OS not found. Next, learn to investigate Redundant Array of Independent Disks (RAID) issues and failure conditions; to use self-monitoring, analysis, and reporting technology (S.M.A.R.T) error technology; how to fix video or display issues such as dead pixels, artifacts, color patterns, dim image, flickering, distortion; to troubleshoot issues with display, batteries, power, indicator lights, connectivity, touchscreen, performance, and GPS. Other issues: common wired and wireless network problems such as limited connectivity and unavailable resources, such as the Internet, printers, e-mail, Internet Protocol (IP) conflict, transfer speeds, and service set identifier (SSID) not found.



Expected Duration (hours)
1.2

Lesson Objectives

CompTIA A+ 220-1001: Troubleshooting

  • troubleshoot issues such as post beeps codes, BIOS time settings, and booting to an incorrect device
  • resolve issues relating to power such as overheating, no power, smoke, and a burning smell
  • troubleshoot common hard drive issues such as read/write, slow performance, loud clicking noise, failure to book, drive not recognized, and OS not found
  • investigate RAID issues such as RAID not working, RAID no longer working, and failure conditions
  • describe S.M.A.R.T error technology
  • describe issues that could cause video or display issues such as overheat shutdown, dead pixels, artifacts, color patterns, dim image, flickering, distortion, burin, and oversized images
  • resolve issues with display, batteries, power, indicator lights, connectivity, touchscreen, performance, and GPS
  • describe the process of disassembling and re-assembling a laptop
  • describe common wired and wireless network problems such as limited connectivity, and unavailable resources such as the Internet, printers, e-mail, IP conflict, transfer speeds, and SSID not found
  • troubleshoot beep codes and booting to an incorrect device, troubleshoot hard drive issues, and resolve issues relating to display, batteries, power, indicator lights, connectivity, and overheating
  • Course Number:
    it_cscoao_27_enus

    Expertise Level
    Beginner