Course details

The Many Approaches to Facing Workplace Conflict

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
When dealing with conflict at work, you need to be able to understand and adapt to the situation. Handling conflict effectively is a key skill in the workplace, especially when it comes to team conflict that could threaten organizational goals or employee well-being. In this course, you'll learn about various conflict management styles, and discover how managing team conflict quickly and appropriately can benefit both those involved and the organization as a whole. You’ll explore different approaches to conflict resolution, when to use them, and when to adapt your style. You’ll also learn about resolving conflict with difficult individuals.

Target Audience
Any individual who wants to develop or refresh their skills at recognizing and responding to workplace conflict

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

The Many Approaches to Facing Workplace Conflict

recognize the role of workplace conflict

recognize conflict styles used most often in the workplace

adapt your style as needed in response to other conflict styles you encounter

choose the most appropriate conflict style for a particular situation

recall guidelines for getting into the right mind-set for dealing with difficult conflict partners

follow guidelines for dealing with a difficult person in a conflict situation

use conflict styles effectively

reflect on what you've learned

Course Number:
acm_11_a01_bs_enus