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SkillChoice Business
SALES and CUSTOMER FACING SKILLS
Customer Service Curriculum
ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) (15)
| Title | Type | ID / DESCRIPTION |
|---|---|---|
| ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis | Skillsoft Course | ib_iosb_a01_it_enus |
| ITIL® 2011 Edition OSA: Introduction to Event Management | Skillsoft Course | ib_iosb_a02_it_enus |
| ITIL® 2011 Edition OSA: Introduction to Incident Management | Skillsoft Course | ib_iosb_a03_it_enus |
| ITIL® 2011 Edition OSA: Incident Management Interactions | Skillsoft Course | ib_iosb_a04_it_enus |
| ITIL® 2011 Edition OSA: Introduction to Request Fulfillment | Skillsoft Course | ib_iosb_a05_it_enus |
| ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges | Skillsoft Course | ib_iosb_a06_it_enus |
| ITIL® 2011 Edition OSA: Introduction to Problem Management | Skillsoft Course | ib_iosb_a07_it_enus |
| ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges | Skillsoft Course | ib_iosb_a08_it_enus |
| ITIL® 2011 Edition OSA: Introduction to Access Management | Skillsoft Course | ib_iosb_a09_it_enus |
| ITIL® 2011 Edition OSA: Introduction to the Service Desk | Skillsoft Course | ib_iosb_a10_it_enus |
| ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing | Skillsoft Course | ib_iosb_a11_it_enus |
| ITIL® 2011 Edition OSA: Introduction to Functions | Skillsoft Course | ib_iosb_a12_it_enus |
| ITIL® 2011 Edition OSA: Function Activities | Skillsoft Course | ib_iosb_a13_it_enus |
| ITIL® 2011 Edition OSA: Technology and Implementation Considerations | Skillsoft Course | ib_iosb_a14_it_enus |
| ITIL ® Operational Support & Analysis | Skillsoft Final Exams | ib_iosb_a01_fe_enus |
ITIL® 2011 Foundation (9)
| Title | Type | ID / DESCRIPTION |
|---|---|---|
| Overview of the ITIL® Service Lifecycle | Skillsoft Course | acs_01_a01_it_enus |
| ITIL® Service Strategy Concepts | Skillsoft Course | acs_01_a02_it_enus |
| ITIL® Service Strategy Processes | Skillsoft Course | acs_01_a03_it_enus |
| ITIL® Service Design Concepts | Skillsoft Course | acs_01_a04_it_enus |
| ITIL® Service Design Processes | Skillsoft Course | acs_01_a05_it_enus |
| ITIL® Service Transition Concepts and Processes | Skillsoft Course | acs_01_a06_it_enus |
| ITIL® Service Operation Concepts | Skillsoft Course | acs_01_a07_it_enus |
| ITIL® Service Operation Processes | Skillsoft Course | acs_01_a08_it_enus |
| ITIL® Continual Service Improvement | Skillsoft Course | acs_01_a09_it_enus |
ITIL® 4 Foundation (9)
| Title | Type | ID / DESCRIPTION |
|---|---|---|
| ITIL® 4 Foundation: Introduction | Skillsoft Course | it_acs04_01_enus |
| ITIL® 4 Foundation: Key Concepts of Service Management | Skillsoft Course | it_acs04_02_enus |
| ITIL® 4 Foundation: Key Concepts | Skillsoft Course | it_acs04_03_enus |
| ITIL® 4 Foundation: The Service Value System | Skillsoft Course | it_acs04_04_enus |
| ITIL® 4 Foundation: The Service Value Chain | Skillsoft Course | it_acs04_05_enus |
| ITIL® 4 Foundation: The Guiding Principles | Skillsoft Course | it_acs04_06_enus |
| ITIL® 4 Foundation: General Management Practices | Skillsoft Course | it_acs04_07_enus |
| ITIL® 4 Foundation: Service Management Practices (Part 1) | Skillsoft Course | it_acs04_08_enus |
| ITIL® 4 Foundation: Service Management Practices (Part 2) | Skillsoft Course | it_acs04_09_enus |
New Releases
MANAGEMENT and LEADERSHIP
Leadership Curriculum
Improving Your Leadership Skills (1 new)
| Title | Type | ID / DESCRIPTION |
|---|---|---|
| Leading by Motivating (New) | Skillsoft Course | bs_ald14_a01_enus |
Inspiring and Developing as a Leader (3 new)
| Title | Type | ID / DESCRIPTION |
|---|---|---|
| Leading by Motivating (New) | Skillsoft Course | bs_ald14_a01_enus |
| Gauging Your Leadership Performance (New) | Skillsoft Course | bs_ald13_a02_enus |
| Leading through Inspiration (New) | Skillsoft Course | bs_ald13_a01_enus |
Product Management
Developing Your Product Management Acumen (7 new)
| Title | Type | ID / DESCRIPTION |
|---|---|---|
| Product Management: Competitive and Market Analytics for Product Managers (New) | Skillsoft Course | bs_apm01_a05_enus |
| Product Management: Building a Product Strategy (New) | Skillsoft Course | bs_apm01_a02_enus |
| Product Management: Customer Development for Product Managers (New) | Skillsoft Course | bs_apm01_a09_enus |
| Product Management: Market Research Basics (New) | Skillsoft Course | bs_apm01_a10_enus |
| Product Management: Design and Run Experiments for Product Managers (New) | Skillsoft Course | bs_apm01_a07_enus |
| Product Management: Communication for Product Managers (New) | Skillsoft Course | bs_apm01_a08_enus |
| Product Management: Building a Product Roadmap and Agile Product Management (New) | Skillsoft Course | bs_apm01_a04_enus |