Writing Effective E-mails and Instant Messages
Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level
Overview/Description
Email has become an indispensable communication tool for organizations, and plays a vital role in how they conduct business and maintain their operations. As a result, one of the most important communication skills to have in the workplace today is email etiquette. It can help ensure you get messages across quickly, appropriately, and concisely. In this course, you’ll learn some tried and tested guidelines for writing emails. You’ll explore the fundamental elements of written communication that every email should contain, and the importance of keeping emails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of email.
Target Audience
All levels of employees, and any individual who wishes to refresh and refine their e-mail skills
Prerequisites
None
Expected Duration (hours)
0.5
Lesson Objectives
Writing Effective E-mails and Instant Messages
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Expertise Level
Everyone