Writing Effective E-mails and Instant Messages

Writing Effective E-mails and Instant Messages

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level

Overview/Description
Email has become an indispensable communication tool for organizations, and plays a vital role in how they conduct business and maintain their operations. As a result, one of the most important communication skills to have in the workplace today is email etiquette. It can help ensure you get messages across quickly, appropriately, and concisely. In this course, you’ll learn some tried and tested guidelines for writing emails. You’ll explore the fundamental elements of written communication that every email should contain, and the importance of keeping emails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of email.

Target Audience
All levels of employees, and any individual who wishes to refresh and refine their e-mail skills

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Writing Effective E-mails and Instant Messages

recognize the appropriate use of basic rules of etiquette related to the tone and formatting of e-mails

recognize the appropriate use of basic rules of etiquette related to answering e-mails

identify appropriate ways to use the "From" field and subject line in e-mails

recognize effective ways to write the parts of an e-mail message

identify guidelines for keeping e-mails concise

recognize appropriate usage of basic rules of IM etiquette

use rules and guidelines to write effective and appropriate e-mails and instant messages

Course Number:
acm_02_a01_bs_enus

Expertise Level
Everyone