Acting with Diplomacy and Tact

Acting with Diplomacy and Tact

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number

Overview/Description
People who communicate with diplomacy and tact are able to inspire confidence. Communicating a difficult message can be very challenging, so preparation is key to a successful outcome. In this course, you'll learn about developing a diplomatic approach to difficult conversations. You'll learn how to avoid meltdowns, apologize, develop empathy, and remove personal biases.

Target Audience
Individuals who want to improve their ability to communicate in a more diplomatic and tactful manner

Prerequisites
None

Expected Duration (hours)
0.6

Lesson Objectives

Acting with Diplomacy and Tact

identify examples of the skills of diplomacy and tact

identify examples of the methods for developing situational awareness

apply the communication skills for avoiding a meltdown in a scenario

identify examples of appropriate apologies

identify the best strategies for engaging with others instead of focusing on yourself

identify and overcome potential personally held biases

recognize how to demonstrate and engage others with diplomacy and tact

reflect on what you've learned

Course Number:
acm_16_a01_bs_enus