Navigating Other People's Emotions
Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level
Overview/Description
Organizational and interpersonal dynamics, along with high pressure situations, can sometimes cause others to behave unprofessionally. The way you react to their behavior can have a lasting effect on your future relationships. But, by building emotional intelligence, or emotional IQ, you can ensure that you’ll be able to understand and acknowledge other people’s emotions, and maintain strong relationships with them. In this course, you’ll learn how to recognize emotional awareness in, actively listen to, and empathize with others by developing emotional intelligence, also known as EQ. You’ll also discover how to apply organizational awareness and empathy to enhance your workplace relationships.
Target Audience
Anyone who wants to advance their aptitude for emotional intelligence
Prerequisites
None
Expected Duration (hours)
0.4
Lesson Objectives
Navigating Other People's Emotions
acm_13_a02_bs_enus
Expertise Level
Intermediate