Navigating Other People's Emotions

Navigating Other People's Emotions

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level

Overview/Description
Organizational and interpersonal dynamics, along with high pressure situations, can sometimes cause others to behave unprofessionally. The way you react to their behavior can have a lasting effect on your future relationships. But, by building emotional intelligence, or emotional IQ, you can ensure that you’ll be able to understand and acknowledge other people’s emotions, and maintain strong relationships with them. In this course, you’ll learn how to recognize emotional awareness in, actively listen to, and empathize with others by developing emotional intelligence, also known as EQ. You’ll also discover how to apply organizational awareness and empathy to enhance your workplace relationships.

Target Audience
Anyone who wants to advance their aptitude for emotional intelligence

Prerequisites
None

Expected Duration (hours)
0.4

Lesson Objectives

Navigating Other People's Emotions

identify work activities that rely on emotional awareness

identify the characteristics of emotional awareness in others

recognize emotionally intelligent strategies for making contact with and observing a speaker

identify the use of emotionally intelligent skills of acknowledging and affirming

respond to another person with empathy

use emotional intelligence to become aware of the emotions of others

Course Number:
acm_13_a02_bs_enus

Expertise Level
Intermediate