Course details

ITIL® 4 Foundation: General Management Practices

ITIL® 4 Foundation: General Management Practices


Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level


Overview/Description

Discover the purpose of ITIL® practices, recall key terminology, and explore several key practices in detail.



Expected Duration (hours)
0.6

Lesson Objectives

ITIL® 4 Foundation: General Management Practices

  • identify the subject areas covered in this course
  • define management practices
  • define the key ITIL® general management practices
  • describe the continual improvement practice
  • describe the information security management practice
  • describe the relationship management practice
  • describe the supplier management practice
  • define general management practices and terminology
  • Knowledge Check: Defining ITIL® 4 Management Practices

    • Course Number:
    it_acs04_07_enus

    Expertise Level
    Intermediate