Itil®
Itil® Foundation For Service Management
Itil® 2011 Edition Foundation Syllabus Exam
| Courses (11) | ID / DESCRIPTION |
|---|---|
| Overview Of The Itil® Service Lifecycle | acs_01_a01_it_enus |
| Itil® Service Strategy Concepts | acs_01_a02_it_enus |
| Itil® Service Strategy Processes | acs_01_a03_it_enus |
| Itil® Service Design Concepts | acs_01_a04_it_enus |
| Itil® Service Design Processes | acs_01_a05_it_enus |
| Itil® Service Transition Concepts And Processes | acs_01_a06_it_enus |
| Itil® Service Operation Concepts | acs_01_a07_it_enus |
| Itil® Service Operation Processes | acs_01_a08_it_enus |
| Itil® Continual Service Improvement | acs_01_a09_it_enus |
| Mentoring assets (1) | ID / DESCRIPTION |
|---|---|
| Mentoring Itil Foundation | mntitv3f |
| Test prep (1) | ID / DESCRIPTION |
|---|---|
| Testprep Itil Foundation | ib_itlv_a01_tp_enus |
Itil® V4 Edition Foundation Syllabus Exam
| Courses (11) | ID / DESCRIPTION |
|---|---|
| Itil® 4 Foundation: Introduction | it_acs04_01_enus |
| Itil® 4 Foundation: Key Concepts Of Service Management | it_acs04_02_enus |
| Itil® 4 Foundation: Key Concepts | it_acs04_03_enus |
| Itil® 4 Foundation: The Service Value System | it_acs04_04_enus |
| Itil® 4 Foundation: The Service Value Chain | it_acs04_05_enus |
| Itil® 4 Foundation: The Guiding Principles | it_acs04_06_enus |
| Itil® 4 Foundation: General Management Practices | it_acs04_07_enus |
| Itil® 4 Foundation: Service Management Practices (part 1) | it_acs04_08_enus |
| Itil® 4 Foundation: Service Management Practices (part 2) | it_acs04_09_enus |
| Mentoring assets (1) | ID / DESCRIPTION |
|---|---|
| Mentoring Itil Foundation | mntitv3f |
| Test prep (1) | ID / DESCRIPTION |
|---|---|
| Testprep Itil 4 Foundation | itil_fnd_a01_tp_enus |
Itil® Intermediate Level: Operational Support And Analysis
Itil® Intermediate Level: Operational Support And Analysis
| Courses (14) | ID / DESCRIPTION |
|---|---|
| Itil® 2011 Edition Osa: Introduction To Operational Support And Analysis | ib_iosb_a01_it_enus |
| Itil® 2011 Edition Osa: Introduction To Event Management | ib_iosb_a02_it_enus |
| Itil® 2011 Edition Osa: Introduction To Incident Management | ib_iosb_a03_it_enus |
| Itil® 2011 Edition Osa: Incident Management Interactions | ib_iosb_a04_it_enus |
| Itil® 2011 Edition Osa: Introduction To Request Fulfillment | ib_iosb_a05_it_enus |
| Itil® 2011 Edition Osa: Request Fulfillment Process Interfaces And Challenges | ib_iosb_a06_it_enus |
| Itil® 2011 Edition Osa: Introduction To Problem Management | ib_iosb_a07_it_enus |
| Itil® 2011 Edition Osa: Problem Management Process Interfaces And Challenges | ib_iosb_a08_it_enus |
| Itil® 2011 Edition Osa: Introduction To Access Management | ib_iosb_a09_it_enus |
| Itil® 2011 Edition Osa: Introduction To The Service Desk | ib_iosb_a10_it_enus |
| Itil® 2011 Edition Osa: Service Desk Metrics And Outsourcing | ib_iosb_a11_it_enus |
| Itil® 2011 Edition Osa: Introduction To Functions | ib_iosb_a12_it_enus |
| Itil® 2011 Edition Osa: Function Activities | ib_iosb_a13_it_enus |
| Itil® 2011 Edition Osa: Technology And Implementation Considerations | ib_iosb_a14_it_enus |