Getting to the Root of a Problem

Getting to the Root of a Problem

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level

Overview/Description
Solving problems requires strategic thinking. You need to ask the right people the right questions to get to the source of the issue and find the solution. In this course, you'll learn about identifying stakeholders, gaining their input and trust, and using analysis techniques to get to the root cause of a problem.

Target Audience
Managers, supervisors, team leaders, and other business professionals who want to enhance their ability to solve business problems and make effective personal and organizational decisions

Prerequisites
None

Expected Duration (hours)
0.4

Lesson Objectives

Getting to the Root of a Problem

identify different types of project stakeholders

effectively solicit stakeholder input on the impact of a problem by asking questions

recognize techniques for gaining trust from project stakeholders

match root causes of problems with the organizational level at which they typically occur

recognize how to investigate root causes of problems using 5 Whys analysis

recall the steps in using a fishbone diagram to investigate the root causes of a problem

use appropriate methods to get to the root cause of a problem

Course Number:
apd_15_a01_bs_enus

Expertise Level
Intermediate