Course details

Team Dynamics and Performance for Six Sigma Projects

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level

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Overview/Description
This course covers Six Sigma team roles and responsibilities, tools for effective team management, and strategies for overcoming challenges. This course is aligned with ASQ's 2015 Six Sigma Green Belt Body of Knowledge.

Target Audience
Candidates seeking Six Sigma Green Belt certification; quality professionals, engineers, production managers, and frontline supervisors; process owners and champions charged with the responsibility of improving quality and processes at the organizational or departmental level

Prerequisites
None

Expected Duration (hours)
1.1

Lesson Objectives

Team Dynamics and Performance for Six Sigma Projects

identify the types of teams typically used on Six Sigma projects

recognize the stages of team evolution

identify Six Sigma organizational roles

distinguish between other Six Sigma roles and responsibilities

recognize how to solve interpersonal issues on a team, given a scenario

recognize the effects of excessive cohesion on a team and ways to overcome the issues

recognize strategies for avoiding common problems during team meetings

recognize activities that take place during a brainstorming session

recognize principles of the nominal group technique

identify situations best suited to different communication tools

recognize examples of organizational communication techniques

demonstrate your understanding of effective techniques for managing Six Sigma team dynamics and communication needs

Course Number:
apr_02_a06_bs_enus

Expertise Level
Intermediate