Confronting Workplace Conflict
Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level
Overview/Description
Any time two or more people are gathered in one place, conflict will inevitably follow. The workplace is no exception. It’s how you manage workplace conflict. There are many valid approaches to managing conflict, but ignoring it is the one guaranteed not to work. Resolving conflict is an important interpersonal skill that, with practice, can diffuse difficult situations at work.
In this course, you’ll learn some of the major sources of workplace conflict. You’ll learn how to recognize your own conflict style and how to work toward conflict resolution. You'll also learn strategies and approaches to conflict management and working with difficult people.
Expected Duration (hours)
0.4
Lesson Objectives
Confronting Workplace Conflict
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Expertise Level
Everyone