Confronting Workplace Conflict

Confronting Workplace Conflict

Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level

Overview/Description

Any time two or more people are gathered in one place, conflict will inevitably follow. The workplace is no exception. It’s how you manage workplace conflict. There are many valid approaches to managing conflict, but ignoring it is the one guaranteed not to work. Resolving conflict is an important interpersonal skill that, with practice, can diffuse difficult situations at work.
In this course, you’ll learn some of the major sources of workplace conflict. You’ll learn how to recognize your own conflict style and how to work toward conflict resolution. You'll also learn strategies and approaches to conflict management and working with difficult people.

Expected Duration (hours)
0.4

Lesson Objectives

Confronting Workplace Conflict

discover the subject areas that will be covered in this course

identify common styles of handling workplace conflict

recognize methods for adapting your style as needed in response to a conflict situation

identify the most appropriate conflict style for a particular situation

identify mind-sets for confronting conflict

recognize tactics for dealing with difficult people in a conflict situation

Knowledge Check: Handling Workplace Conflict

Course Number:
bs_acm20_a01_enus

Expertise Level
Everyone