Course details

Resolving Workplace Conflict

Resolving Workplace Conflict


Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description

A conflict-free life is the stuff of dreams. But the world doesn’t work that way, and for all of us, workplace conflict is sadly an inevitability. Personality and organizational conflicts arise from myriad different sources and take many different forms. As a result, resolving conflict is a necessary skill, and business professionals need a plan for addressing it and managing conflict situations.
In this course, you'll learn to recognize the sources and signs of conflict. You'll also learn conflict management strategies and processes for conflict resolution. Additionally, you’ll explore methods for handling difficult people and keeping the process of conflict management on track when difficulties arise.



Expected Duration (hours)
0.4

Lesson Objectives

Resolving Workplace Conflict

  • discover the subject areas that will be covered in this course
  • recognize sources of organizational and interpersonal conflict
  • identify actions that help prevent or mitigate workplace conflicts
  • recognize behavior outside acceptable boundaries of workplace conflict
  • recognize appropriate actions to take when confronted with a conflict situation
  • identify steps for resolving a workplace conflict
  • identify techniques for overcoming obstacles to conflict resolution
  • Knowledge Check: Overcoming Workplace Conflict
  • Course Number:
    bs_acm20_a02_enus

    Expertise Level
    Everyone