Course details

Stakeholder Communication: Software Projects & Stakeholder Communication

Stakeholder Communication: Software Projects & Stakeholder Communication


Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description

Stakeholders play a crucial role in software development projects, but understanding who stakeholders are, what their roles and interests are, and communicating effectively with stakeholders can be challenging. Key concepts covered in this 13-video course include the importance and elements of communication in software projects; learning how to define and identify stakeholders; and learning how to describe different types of stakeholders for software projects. First, learners observe how to specify types of stakeholders involved in a project, including their rights, responsibilities, ethical, and oversight obligations; learn how to gain access to stakeholders and its importance; and begin to understand challenges associated with stakeholder communication and how to overcome them. Next, learn to identify how Agile projects affect stakeholder communication; learn concepts of stakeholder engagement, how it is displacing stakeholder communication, and how to plan for engagement; and learn how to improve communication through active listening, and how customer feedback can be constructively obtained. Finally, learn different strategies for working with stakeholders to improve their participation; and examine best practices used to improve stakeholder communication.



Expected Duration (hours)
0.7

Lesson Objectives

Stakeholder Communication: Software Projects & Stakeholder Communication

  • discover the key concepts covered in this course
  • identify the importance and elements of communication in software projects
  • explain how to define and identify stakeholders
  • describe the different types of stakeholders for software projects
  • specify types of stakeholders involved in a project including their rights, responsibilities, ethical, and oversight obligations
  • recognize how to gain access to stakeholders and the importance of doing so
  • understand challenges associated with stakeholder communication and how to overcome them
  • identify how Agile projects affect stakeholder communication
  • specify the concept of stakeholder engagement, how it's displacing stakeholder communication, and how to plan for engagement
  • identify how communication can be improved through active listening and how customer feedback can be constructively obtained
  • specify different strategies for working with stakeholders to improve their participation
  • explain various best practices that can be used to improve stakeholder communication
  • summarize the key concepts covered in this course
  • Course Number:
    it_pmscsddj_01_enus

    Expertise Level
    Beginner