Course details

Interpreting Stakeholder Needs: Managing and Engaging Stakeholders

Interpreting Stakeholder Needs: Managing and Engaging Stakeholders


Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description

Effective stakeholder engagement techniques help to ensure successful projects. Discover how important stakeholders are in a project, the processes involved in stakeholder management, and how projects can have different types of stakeholders including internal and external, in this 13-video course. Begin by defining stakeholders, recognizing their importance in a project. Then move on to examining key processes involved in stakeholder management to ensure project success. You will learn to compare internal and external stakeholders in a project, the influencers, and recognize how different stakeholders can exert different influences on a project. Explore different types of stakeholder needs; key techniques used for collecting stakeholder requirements; and techniques for asking probing questions to ensure clarity on stakeholder, customer, or team needs. Discover commonly used tools to document stakeholder requirements, and the tools to ensure effective communication with stakeholders. Learn to recognize ways to effectively handle difficult stakeholders. Finally, learners examine common mistakes to avoid when engaging stakeholders.



Expected Duration (hours)
1.2

Lesson Objectives

Interpreting Stakeholder Needs: Managing and Engaging Stakeholders

  • discover the key concepts covered in this course
  • recognize the importance of stakeholders in a project
  • describe the key processes involved in managing stakeholders for project success
  • compare internal and external stakeholders of a project
  • recognize how different stakeholders can exert different influences on the project
  • describe the different types of stakeholder needs
  • describe key techniques used for collecting stakeholder requirements
  • recognize the technique of asking probing questions to get clarity on stakeholder requirements
  • describe the commonly used tools to document requirements
  • describe the commonly used tools to effectively communicate with stakeholders
  • recognize the ways to effectively handle difficult stakeholders
  • identify common mistakes to avoid when engaging stakeholders
  • summarize the key concepts covered in this course
  • Course Number:
    it_pmisnddj_01_enus

    Expertise Level
    Beginner