Course details

Administrative Support: Interacting Effectively with Colleagues

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level

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Overview/Description
Dealing with people on a daily basis can be both rewarding and challenging. Whether you're an office administrator, an office assistant, a personal assistant, or an administrative assistant, it's important to be able to handle various encounters in a professional and effective manner. Mastering administrator essentials and good peer relationships will increase your efficiency, job satisfaction, and career advancement. In this course, you'll learn how to master the skills of being an administrative support professional. You'll also learn how to interact effectively with colleagues by asking for help from others, dealing with criticism, and building trust, morale, and respect.

Target Audience
Employees in administrative support positions, as well as individuals who want to refresh their administrative skills or who seek a job in administrative support

Prerequisites
None

Expected Duration (hours)
0.3

Lesson Objectives

Administrative Support: Interacting Effectively with Colleagues

choose actions that demonstrate how to be a supportive team member

determine what you need to do before asking for help

choose aspects involved in requesting help from your coworkers

identify what you need to do after asking for help

select key techniques for dealing with criticism

Course Number:
aad_01_a03_bs_enus

Expertise Level
Everyone