Course details

Sending E-mails to the Right People

Sending E-mails to the Right People


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description
Sending an email to the wrong person, or excluding the right person, hinders effective communication and is a sign of poor email etiquette. Because email is so central to how organizations do business today, writing emails effectively – and getting them to the right people – is one of the most important communication skills to have. In this course, you’ll learn a vital facet of written communication: how to address and distribute emails. You’ll be introduced to best practices for deciding who to send emails to and how to flag emails appropriately. The course also covers proper etiquette for forwarding emails and using reply and reply all. In addition, it highlights some poor copying practices to avoid.

Target Audience
All levels of employees, and any individual who wishes to refresh and refine their e-mail skills

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Sending E-mails to the Right People

  • identify tips for using the To field when sending e-mail
  • use the Cc and Bcc fields appropriately in an e-mail
  • set the priority status of e-mails appropriately
  • recognize how to reply effectively to e-mails
  • identify best practices for forwarding e-mail
  • recognize examples of when it's inappropriate to copy an e-mail over someone's head
  • recognize how to address and distribute e-mails appropriately
  • Course Number:
    acm_02_a02_bs_enus

    Expertise Level
    Everyone