Course details

Sending E-mails to the Right People

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level

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Overview/Description
Sending an email to the wrong person, or excluding the right person, hinders effective communication and is a sign of poor email etiquette. Because email is so central to how organizations do business today, writing emails effectively – and getting them to the right people – is one of the most important communication skills to have. In this course, you’ll learn a vital facet of written communication: how to address and distribute emails. You’ll be introduced to best practices for deciding who to send emails to and how to flag emails appropriately. The course also covers proper etiquette for forwarding emails and using reply and reply all. In addition, it highlights some poor copying practices to avoid.

Target Audience
All levels of employees, and any individual who wishes to refresh and refine their e-mail skills

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Sending E-mails to the Right People

identify tips for using the To field when sending e-mail

use the Cc and Bcc fields appropriately in an e-mail

set the priority status of e-mails appropriately

recognize how to reply effectively to e-mails

identify best practices for forwarding e-mail

recognize examples of when it's inappropriate to copy an e-mail over someone's head

recognize how to address and distribute e-mails appropriately

Course Number:
acm_02_a02_bs_enus

Expertise Level
Everyone