Course details

Organizing Your E-mail

Organizing Your E-mail


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description
In the modern business environment, it’s easy to feel overwhelmed by the volume of written communication that you need to process every day. To keep up, you need strong communication skills to sort, file, respond to, or delete all emails that you receive during your business day. In this course, you’ll learn some vital communication techniques for managing and writing emails effectively. The course covers email etiquette tips on how to use folders and filters to organize emails for increased efficiency, as well as guidelines on what emails to delete. You’ll also explore how to recover important information should you lose an email.

Target Audience
All levels of employees, and any individual who wishes to refresh and refine their e-mail skills

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Organizing Your E-mail

  • recognize how to manage time by organizing business e-mails
  • identify approaches to personal e-mail that can save time
  • determine whether to keep or delete an e-mail
  • recognize how to use the e-mail folder structure effectively
  • use filters effectively to organize e-mail
  • identify techniques to use to find e-mail information
  • use strategies to manage e-mail effectively
  • Course Number:
    acm_02_a03_bs_enus

    Expertise Level
    Everyone