Organizing Your E-mail

Organizing Your E-mail

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level

Overview/Description
In the modern business environment, it’s easy to feel overwhelmed by the volume of written communication that you need to process every day. To keep up, you need strong communication skills to sort, file, respond to, or delete all emails that you receive during your business day. In this course, you’ll learn some vital communication techniques for managing and writing emails effectively. The course covers email etiquette tips on how to use folders and filters to organize emails for increased efficiency, as well as guidelines on what emails to delete. You’ll also explore how to recover important information should you lose an email.

Target Audience
All levels of employees, and any individual who wishes to refresh and refine their e-mail skills

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Organizing Your E-mail

recognize how to manage time by organizing business e-mails

identify approaches to personal e-mail that can save time

determine whether to keep or delete an e-mail

recognize how to use the e-mail folder structure effectively

use filters effectively to organize e-mail

identify techniques to use to find e-mail information

use strategies to manage e-mail effectively

Course Number:
acm_02_a03_bs_enus

Expertise Level
Everyone