Keeping Business Calls Professional

Keeping Business Calls Professional

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level

Overview/Description
In business, one of the oldest communication tools is still among the most important – the telephone. However, although it so common and widespread, many people lack the verbal communication skills needed to create a positive impression when using the phone. In this course, you'll learn about some basic rules of etiquette that will help improve your phone skills and keep your business calls professional. You'll explore general best practices, and how to make and receive calls professionally. You'll also learn some best practices for using a cell or smart phone, and how to record and leave effective voicemail messages.

Target Audience
All levels of employees and any individual wishing to refine their telephone skills.

Prerequisites
None

Expected Duration (hours)
0.4

Lesson Objectives

Keeping Business Calls Professional

recognize why the telephone is such an important business tool

recognize general best practices for using the telephone

recognize best practices for making and receiving calls

identify examples of best practices for using a cell phone

recognize examples of appropriate recorded voicemail greetings

recognize appropriate examples of leaving voicemail messages

Course Number:
acm_03_a01_bs_enus

Expertise Level
Everyone