Six Sigma: Identifying Projects

Six Sigma: Identifying Projects

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level

Overview/Description
Six Sigma and Lean are business process improvement methodologies that, used together, are called Lean Six Sigma. In concert, they can become a strategy for business transformation that enables a system of process control and process design that supercharge an organization. This course discusses how to capture Voice of the Customer and the Voice of the Business feedback, and how to capitalize on the information they provide. It also covers the project selection process that enables a Six Sigma team to decide which projects to pursue and what methodology to use to best effect.

Target Audience
Candidates seeking Six Sigma Yellow Belt certification; those who are new to the world of Six Sigma or have a small role, interest, or need to develop foundational knowledge; quality professionals; engineers; production managers; frontline supervisors; and all individuals, including process owners and champions, charged with the responsibility of improving quality and processes at the organizational or departmental level

Prerequisites
None

Expected Duration (hours)
1.3

Lesson Objectives

Six Sigma: Identifying Projects

identify considerations associated with Voice of the Customer and Voice of the Business when determining project requirements

sequence the steps for implementing a VOC strategy in a Six Sigma project

recognize how customer information is used during project definition

choose the appropriate data collection method for the type of information you need to gather

classify examples of the types of customer requirements

identify best practices when selecting a Six Sigma project

recognize how a priority matrix is used during project selection

select the best Six Sigma methodology given project information

recognize examples of project stakeholders

classify customers as internal or external

identify the process owner on a given Six Sigma project

recognize the components that make up a process

label process variables according to where they belong in a SIPOC diagram

recognize concepts related to Voice of the Customer data collection and use, utilize Six Sigma tools for project selection, identify and manage stakeholders, and use SIPOC to identify process components

Course Number:
apr_08_a01_bs_enus

Expertise Level
Intermediate