Managing in a Crisis

Managing in a Crisis

Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level

Overview/Description

Effective business leadership is never more needed than during the difficult times of a company crisis. The way you handle tough conversations or deliver a difficult message can make or break the situation. It's essential to have crisis management strategies to improve outcomes.

In this course, you’ll discover ways of managing in a crisis, including how to manage difficult conversations and crisis communications.

Expected Duration (hours)
0.3

Lesson Objectives

Managing in a Crisis

There is no objective for the Course Overview

recognize key initial actions to take for effective crisis management

recognize steps for planning crisis communications before a crisis occurs

identify guidelines for assembling an effective crisis communications team

identify the key components of an effective public response to a company crisis

identify the actions required to resolve and close a crisis incident

Knowledge Check: Managing a Crisis

reflect on what you've learned

Course Number:
bs_ald09_a01_enus

Expertise Level
Everyone