ITIL® 4 Foundation: Key Concepts
Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level
Overview/Description
Discover the four dimensions of IT service management (ITSM) and the external factors that influence the dimensions.
Expected Duration (hours)
0.5
Lesson Objectives
ITIL® 4 Foundation: Key Concepts
it_acs04_03_enus
Expertise Level
Intermediate