ITIL® 4 Foundation: Key Concepts

Discover the four dimensions of IT service management (ITSM) and the external factors that influence the dimensions.

Expected Duration (hours)
0.5

Lesson Objectives

ITIL® 4 Foundation: Key Concepts

identify the subject areas covered in this course

describe organizations and people

describe information and technology

describe partners and suppliers

describe value streams and processes

recognize external factors that influence dimensions

describe the four ITSM dimensions

Knowledge Check: Identifying Dimensions of Service Management

Course Number:
it_acs04_03_enus

Expertise Level
Intermediate